dataglobal Outtasking Services: Backup with TSM

Practical Experience
Outtasking – Data Backup with TSM
Flexibility and Quality
Service Model

Practical Experience

Added value through experience. Since 1992, dataglobal offers a comprehensive service portfolio for consulting, conception, planning and the operation
of high availability environments.

Dialogue with specialists. dataglobal has experienced and highly motivated employees with outstanding key qualifications both in management
and implementation.

Project implementations reliable and future-proof. For 18 years now, dataglobal is on par with the fast-paced technological development in the field
of complex and heterogeneous storage environments in data centres of enterprise customers.

Your Benefits:

Focus on core competences
Immediate relief of the IT team
Cost reduction and efficiency increase
Fast implementation and fast ROI of IT projects
Minimizing risks and dependencies
Sustainable optimization process
Complete cost transparency
Complete remote management of data center operations

We take responsibility for your daily operations, while you and your customers reap the benefits.

Outtasking – Data Backup with TSM

Service package “on demand” – modular or full service

		- Analysis and Status Definition - Definition of objectives - Planning/planning support - Consulting		- Analysis of the existing environment (assessment) (Hardware/Software/Organization) - Documenting technical environment - Defining organization model - Defining communication model - Process description - Preparation of planning documents (objective configuration, project/resource planning) - Cost/Benefit Analysis Objective: a thoroughly documented environment Complete or modular service

		- Installation support - Installation - Coaching/Training		- Defining scope of services - Agreeing on service framework - Installation/installation support - establishing processes (change management, communication and technology) - Implement pilot project- Handover of TSM environment (modular possible too) - Service implementation (minimum duration one year) - Coaching/Training- Performance review (documents/check lists) - Complete or modular service

		- Operations support according to different models - Complete operation according to different models		- Third-Level Support (daily operations by customer, dataglobal as additional support level) - Service on-site and/or remote access - Normal operations 8-18h and/or call support 24/7 - On-Site Support on request - From one-time support to full operations - Fixed cost or time and material billing - Complete or modular service Services: – Reporting (daily, weekly, monthly) – Prepare/update documentation – Analyze/implement optimization potential

		- Comprehensive documentation - Seamless handover to IT department or other service providers		- Thoroughly documented environment incl. processes, scripts, tools etc. - Defined handover or extension of service - Return of operation as transition project (schedules, objectives, transfer protocol) - Coaching/training of the customer’s IT staff - dataglobal remains contact for agreed period of time after handover has occurred - Optionally we offer the seamless transition to a Third-Level-Support contract - Complete or modular service return